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We caught up with Co-founder and CEO, Aaron Wang, on Alex.com's journey of becoming a fair and compliant AI interviewer.
Alex.com is an AI recruiting partner, screening candidates for busy and overworked recruiters via phone screens, video interviews, live phone screens, and candidate communication.
With that capability comes responsibility, and ensuring the AI interview process is fair and transparent for candidates and companies alike.
We managed to snag some time at HR Tech with Aaron Wang, Co-founder and CEO of Alex.com, to hear his thoughts on how important fairness and compliance are when building conversational AI tools.
Aaron told us that AI interviews are becoming one of the first touch-points candidates have with a company.
When thousands of people are interviewed by an AI recruiter every day, even small biases can scale quickly. Fairness is not just a technical problem, it affects real people and real opportunities.
Employers are increasingly asking about compliance, because they want confidence that their AI is doing the right thing and will continue to do so as regulations evolve.
With Warden, our customers don’t have to worry about bias, because with New York Local Law 144 and the EU AI Act, compliance is covered.
Alex.com believes that independent third-party auditing helps signal to both candidates and employers that their company is committed to the long-term.
Rather than being seen as just another AI vendor, Alex.com invests in making fairness part of its foundation from the start.
This mentality has built customer trust and long-term partnerships along the way.
Alex.com implements a number of different bias mitigation measures throughout their development and deployment process when building an AI tool.
For AI interviews, they use synthetic data testing and evaluate the output of the AI through a scoring module.
In addition, Warden runs a counterfactual analysis where specific demographic details in a conversation are changed, and then the outcome of that specific conversation is tested.
For Alex.com, all of this is done internally, and auditing is done continuously every month to ensure the outcomes are not biased.
With synthetic testing, counterfactual analysis, and ongoing monitoring, Alex.com can confidently assert that their bias testing is rigorous and compliant with regulations such as NYC LL 144 and the EU AI Act.
Alex.com decided on Warden as their AI assurance partner because of the domain expertise in HR tech and continuous AI auditing solution.
Independent and third-party testing adds a trust layer to ensure Alex.com customers can adopt their AI with confidence.
Alex.com actively demos their Warden AI Assurance dashboard in every sales call, because it has become a powerful go-to-market differentiator for their company.
We use the Warden dashboard on nearly every sales call. It has become one of our most powerful sales and go-to-market tools.
Looking ahead, Alex.com will continue to help recruiters hire better candidates, all while remaining fully compliant with AI regulations.
Their core mission is simple: interview everybody, hire the best, and do it fairly.
With the partnership with Warden, Alex.com continues to demonstrate what responsible AI looks like for AI interviews.
Now that Alex.com is Warden Assured, building out the relationship in addition to adding on more features will be a key component of the work together moving forward.
Discover Alex.com on the Warden Directory.
Check out Alex.com's AI Assurance Dashboard.
