Juicebox's mission and how AI fits in

Juicebox is rethinking people search from the ground up. They are an AI sourcing platform helping recruiting teams find, assess, and engage top talent faster and more precisely using structured candidate data and generative AI. 

The platform automates the process of finding and ranking potential candidates sourced primarily from LinkedIn, using job-specific criteria set by the user. By organizing profiles based on relevance, Juicebox helps recruiters quickly focus on the best-fit talent.

Why responsible AI matters to Juicebox

Gen AI opens doors for sourcing innovation, but it also raises hard questions, particularly for HR buyers:

• How does one know the AI system is fair?
  
  
• What if the AI system amplifies bias?
  
  
• How does Juicebox stay compliant with emerging AI regulation?

As early adopters, Juicebox faced those questions head-on.

“Our customers rely on us to surface candidates they reach out to. That means we need to be confident there’s no bias in our systems, and we need to show our customers that too.”

- David Paffenholz, CEO & Co-founder

How Juicebox puts responsible AI into practice

Rather than treating responsible AI like a compliance checkbox, Juicebox saw this as an opportunity to foster a greater sense of trust with customers by really owning the space and using it as a market differentiator. 

Initially, Juicebox ran various internal tests, but eventually engaged Warden AI to be its third-party auditor to test the AI system for high risk elements such as AI bias. 

Juicebox needed to communicate its responsible AI practices more clearly to customers, and they needed a trusted third-party to validate their efforts.

The impact their approach to AI trust has had on customers

“It used to be hard to answer those trust questions. Now it’s a strength. Our account executives know exactly how to respond, and we’ve even gotten sales training from Warden on how to frame it.”

- David Paffenholz, CEO & Co-founder  

By putting robust AI assurance measures in place and getting that third-party validation, Juicebox was able to give customers confidence in the technology by enabling: 

• Peace of mind during procurement: HR buyers are reassured by third-party audits and can move through procurement more quickly.
  
  
• Wider platform adoption: Trust and transparency have helped unlock additional usage among cautious buyers, whereas previously, customers were only using select parts of the product.
  ‍
• Faster and safer decisions: The Juicebox team can confidently walk customers through Juicebox's live AI Assurance Dashboard.
  

What’s next for Juicebox

Juicebox continues to develop advanced features, including AI agents, while keeping responsibility at the core of their product roadmap. 

As the company develops AI agents that can autonomously engage candidates, they are expanding their testing protocols and building new transparency features. 

Juicebox's goal isn't just regulatory compliance, it's ensuring customers know they are staying ahead of evolving AI regulatory requirements, and can adopt new AI capabilities with confidence.

‍